Desktop Support Technician

University of Arkansas, Fayetteville

Fayetteville, AR, US
Base: $43,923; bonus/equity: not specified; benefi...
Fully remote
Windows and mac computer support
It service ticket resolution
Operating system installation and configuration
The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance

Job Summary

  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance.
  • The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
  • The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Matching Summary

The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance.

Salary

Base: $43,923; Bonus/Equity: Not specified; Benefits: Health, dental, life and disability insurance contributions; tuition waivers; retirement programs

Skills & Requirements

Must-have

  • Windows and Mac computer support
  • IT service ticket resolution
  • Operating system installation and configuration
  • Hardware deployment and transport
  • IT hardware inventory management

Nice-to-have

  • Strong customer service skills
  • Strong communication skills
  • Experience with remote software and hardware support
  • Knowledge of TCP/IP model
  • Experience with audio/video systems troubleshooting

Key Requirements

  • Bachelor’s degree or equivalent experience in computer science or related field
  • At least two years of computer support experience
  • Completion of technical training with at least five years of computer support experience
  • Ability to work reliably with non-disruptive attendance

Work Rights

Must have legal authority to work in the United States

Tailored Resume

Cover Letter