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The Companion Animal Hospital in Acton, MA is seeking a Client Service Representative Supervisor to lead their customer service team, ensuring exceptional client interactions and fostering a positive workplace culture. The ideal candidate should have a minimum of three years of relevant experience in veterinary settings, along with strong leadership and customer service skills.
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Job Summary
As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression.
Key responsibilities that distinguish the Supervisor include managing staff schedules, ensuring the appropriateness of practice schedules, assist with hiring and training new employees, addressing performance issues, auditing end-of-day procedures, updating training materials, and maintaining a focus on exceptional customer service across the team.
We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Matching Summary
Match Score: 75
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The Companion Animal Hospital in Acton, MA is seeking a Client Service Representative Supervisor to lead their customer service team, ensuring exceptional client interactions and fostering a positive workplace culture. The ideal candidate should have a minimum of three years of relevant experience in veterinary settings, along with strong leadership and customer service skills.
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Salary
Base: $19-$22/hour; Bonus/Equity: performance-based bonuses; Benefits: 401(k) with company match, CE allowance, Employee pet discounts
Skills & Requirements
Must-have
Exceptional customer service delivery
Staff training and development
Schedule management and optimization
Performance issue resolution
End-of-day procedure auditing
Veterinary setting experience
Nice-to-have
Motivated and energetic demeanor
Compassionate and supportive attitude
Fostering professional growth
Technological update recommendations
Key Requirements
Minimum of three years of relevant experience in veterinary settings