Lloyds Banking Group - Customer Support - Doncaster

Lloyds Banking Group

Doncaster, GB
Base: £26,200 increasing to £26,950 after 6 months...
Fully remote
Customer service experience
Home working environment
Stable and secure wi-fi connection
This role starts as a full-time branch-based position supporting customers side-by-side and transitions to a remote home working role assisting customers over the telephone

Job Summary

  • This role starts as a full-time branch-based position supporting customers side-by-side and transitions to a remote home working role assisting customers over the telephone.
  • The position offers a comprehensive training programme with no prior financial services experience required and includes benefits such as a pension contribution, performance bonus, private medical cover, and wellbeing initiatives.
  • Lloyds Banking Group is committed to diversity, equity, and inclusion, creating an environment where everyone can thrive and develop.

Matching Summary

This role starts as a full-time branch-based position supporting customers side-by-side and transitions to a remote home working role assisting customers over the telephone.

Salary

Base: £26,200 increasing to £26,950 after 6 months; Bonus/Equity: Annual performance-related bonus; Benefits: Pension up to 15%, private medical, share schemes, 22 days holiday plus bank holidays

Skills & Requirements

Must-have

  • Customer service experience
  • Home working environment
  • Stable and secure Wi-Fi connection
  • Handling inbound calls
  • Supporting digital banking services
  • Flexible working hours

Nice-to-have

  • People person
  • Team collaboration
  • Advocacy for banking products
  • Adaptability to customer needs
  • Commitment to customer promises

Key Requirements

  • Minimum 12 months customer service experience
  • Suitable private home working area
  • Stable and secure internet connection

Work Rights

Not specified

Tailored Resume

Cover Letter