Base: $20.00-$22.00; bonus/equity: not specified; ...
On-site
Customer satisfaction improvement initiatives
Liaison between dealership and customers
Continuous improvement plans
As a Customer Satisfaction Representative, you will play a crucial role in leading customer satisfaction improvement processes, serving as the key liaison between our dealership and customers
Job Summary
As a Customer Satisfaction Representative, you will play a crucial role in leading customer satisfaction improvement processes, serving as the key liaison between our dealership and customers.
Your focus will be on ensuring our customers' perspectives come first, following up with them to ensure their concerns are addressed and resolved promptly.
We offer best in class industry benefits including Medical, Dental and Vision Plans, Paid Holidays & PTO, and a 401(k) Retirement Plan.
Matching Summary
As a Customer Satisfaction Representative, you will play a crucial role in leading customer satisfaction improvement processes, serving as the key liaison between our dealership and customers.
Salary
Base: $20.00-$22.00; Bonus/Equity: Not specified; Benefits: Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs
Skills & Requirements
Must-have
Customer satisfaction improvement initiatives
Liaison between dealership and customers
Continuous improvement plans
Track and trend customer concerns
Handle Better Business Bureau reviews
Nice-to-have
Positive attitude
Team player
Key Requirements
Warranty Claims or Collections experience highly preferred
Basic computer skills
High School graduate or equivalent, 18 years or older required