Technical Account Manager

Brunswick

Base: $86,500 – 126,800 annually; bonus/equity: el...
Fully remote
Technical/service support for dealers
Diagnose and resolve product malfunctions
Onsite training of systems and processes
Provide all dealer and retail customers with technical/service support, assistance in service, service management, customer relations/satisfaction, warranty adjustment, product performance, and installation for all Mercury and Brunswick products

Job Summary

  • Provide all dealer and retail customers with technical/service support, assistance in service, service management, customer relations/satisfaction, warranty adjustment, product performance, and installation for all Mercury and Brunswick products.
  • Participate in a work group of elite field service engineers to represent Mercury and Brunswick brands, traveling assigned territory to diagnose and resolve service-related product malfunctions.
  • The company offers a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation, with a comprehensive and high-quality benefits package.

Matching Summary

Provide all dealer and retail customers with technical/service support, assistance in service, service management, customer relations/satisfaction, warranty adjustment, product performance, and installation for all Mercury and Brunswick products.

Salary

Base: $86,500 – 126,800 annually; Bonus/Equity: eligible for an annual discretionary bonus; Benefits: medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more

Skills & Requirements

Must-have

  • Technical/service support for dealers
  • Diagnose and resolve product malfunctions
  • Onsite training of systems and processes
  • Territory account management
  • Marine Mechanical/ Electrical background
  • Independent autonomous travel

Nice-to-have

  • Passion for work and delivery
  • Diversity of thought and experience
  • Innovation and next-generation technologies
  • Customer satisfaction focus

Key Requirements

  • Five or more years in a marine service-related capacity
  • Associate degree in engineering or related field (or equivalent experience)
  • 8 or more years in marine service-related capacity
  • Willingness to travel (50% - 75%)
  • Possess and maintain a valid passport

Work Rights

Not specified

Tailored Resume

Cover Letter