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Lightspeed DMS is seeking a Customer Support – Tier I representative to assist dealership customers with point-of-sale (POS) hardware and software issues. The ideal candidate will have a technical support background, strong communication skills, and a commitment to providing exceptional customer service.
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Job Summary
Serve as the first point of contact for dealership customers via phone, email, live chat, and ticketing systems, approaching every interaction with genuine empathy and a commitment to minimizing customer effort.
Diagnose and troubleshoot POS hardware (card readers, payment terminals, receipt printers, cash drawers) and resolve software errors, configuration issues, and connectivity problems.
Jump-start your onboarding experience by working full time in our South Jordan, UT office for the first six months.
Matching Summary
Match Score: 75
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Lightspeed DMS is seeking a Customer Support – Tier I representative to assist dealership customers with point-of-sale (POS) hardware and software issues. The ideal candidate will have a technical support background, strong communication skills, and a commitment to providing exceptional customer service.
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Skills & Requirements
Must-have
Diagnose and troubleshoot POS hardware
Resolve software errors and connectivity problems
Guide customers through device setup
Minimize customer effort and sacrifice
Empathy and customer care focus
Nice-to-have
High degree of specialization
Genuine commitment to getting dealers back up
Inclusive office environment
Real-time idea sharing
Key Requirements
1-3 years technical support experience
Troubleshooting POS hardware and software
Working knowledge of Windows OS
Familiarity with CRM or ticketing platforms
Strong written and verbal communication skills
Excellent problem-solving skills
Demonstrated empathy and customer-first mindset
Comfortable supporting customers across multiple channels