Bilingual French Merchant Solutions Client Retention Specialist
TD Bank
Toronto, Ontario, Canada
Base: $52,700 - $74,400 cad; bonus/equity: not spe...
Bilingual french and english required
Merchant solutions product knowledge
Customer problem resolution
Promote business and customer loyalty by contacting merchants to retain and re-negotiate price, contract and profitability
Job Summary
Promote business and customer loyalty by contacting merchants to retain and re-negotiate price, contract and profitability.
Create legendary experiences at every interaction and ensure customer problems are handled appropriately, escalating issues when necessary.
TD is committed to providing fair and equitable compensation opportunities to all colleagues, with growth opportunities and skill development as defining features of the colleague experience.
Matching Summary
Promote business and customer loyalty by contacting merchants to retain and re-negotiate price, contract and profitability.
Salary
Base: $52,700 - $74,400 CAD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Bilingual French and English required
Merchant Solutions product knowledge
Customer problem resolution
Negotiate price and contract
Analyze customer MS metrics
Fast-paced environment multitasking
Nice-to-have
Legendary customer experiences
Drive LEI/CEI program results
Positive working environment
Client-centric approach
Key Requirements
Bilingual (French & English) required
Superb negotiation skills
Problem solving oriented
Work under minimal supervision
Work under pressure
Good working knowledge of credit and pricing policies