ROLLER is seeking a French Market Technical Support Specialist to join their global Customer Support Team in Banja Luka, Bosnia and Herzegovina. The ideal candidate should have experience in SaaS or POS payments, be fluent in French and English, and demonstrate strong technical troubleshooting skills
Job Summary
The role involves providing technical product support to customers across the EMEA region using a full suite of venue management features.
Employees will troubleshoot technical hardware issues with POS and payment terminals while documenting bugs in JIRA.
The company offers perks including 4 recharge days per year, an individual learning budget, and a team member assistance program.
Matching Summary
Match Score: 85
ROLLER is seeking a French Market Technical Support Specialist to join their global Customer Support Team in Banja Luka, Bosnia and Herzegovina. The ideal candidate should have experience in SaaS or POS payments, be fluent in French and English, and demonstrate strong technical troubleshooting skills.
Skills & Requirements
Must-have
Fluent C1 French and English speaker
1-2 years SaaS or POS experience
Troubleshooting hardware and software issues
Experience with ticketing systems like Salesforce Service Cloud
Hands-on platform configuration skills
Nice-to-have
Bachelor's degree in related field
Experience with payment system APIs
Proactive self-learning in fast-paced environments