Member Center Managers are experts in their field, consistently exceeding production goals and member service standards while acting as a productive business partner for other TDECU lines of business
Job Summary
Member Center Managers are experts in their field, consistently exceeding production goals and member service standards while acting as a productive business partner for other TDECU lines of business.
Essential duties include ensuring a positive member experience by leading and developing employees, promoting operational excellence, and engaging frontline talent through coaching and development planning.
The role requires adapting to changing consumer demands by adopting online/mobile solutions, educating members, and serving as a resource for members, prospective members, and employees.
Matching Summary
Member Center Managers are experts in their field, consistently exceeding production goals and member service standards while acting as a productive business partner for other TDECU lines of business.
Skills & Requirements
Must-have
Exceed production goals
Member service standards
Business partner for TDECU lines
Leadership and project management
Training expertise
Positive member experience
Operational excellence
Frontline talent engagement
Member growth and relationship deepening
Adapt to changing consumer demands
Online/mobile solutions adoption
Troubleshoot smartphones, tablets, PCs
Nice-to-have
Proactive and positive attitude
World class, REAL Service
Key Requirements
2 years management experience with direct reports
4-year degree in Business Management or equivalent experience