Business Systems Analyst Tpac

ncdoi.gov

$57,983 - $101,470; not specified; excellent compr...
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Develop and modify information or programs
Define and document requirements
Create and maintain complex business rules
** The North Carolina Department of Revenue is seeking a Business Systems Analyst I to enhance the efficiency of its Taxpayer Assistance and Collection Division. The role involves defining requirements, developing solutions, and documenting processes while ensuring high levels of customer service and compliance. **

Job Summary

  • The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services.
  • The Business Systems Analyst (BSA) I reports to the Case Management Supervisor and is responsible for defining and documenting requirements for various services to establish business rules, criteria, and workflows for division cases.
  • The state of North Carolina offers excellent comprehensive benefits, including health insurance, retirement plans, and paid time off.

Matching Summary

Match Score: 75

** The North Carolina Department of Revenue is seeking a Business Systems Analyst I to enhance the efficiency of its Taxpayer Assistance and Collection Division. The role involves defining requirements, developing solutions, and documenting processes while ensuring high levels of customer service and compliance. **

Salary

$57,983 - $101,470; Not specified; Excellent comprehensive benefits

Skills & Requirements

Must-have

  • Develop and modify information or programs
  • Define and document requirements
  • Create and maintain complex business rules
  • Analyze, test, and implement strategies
  • Research, plan, design, develop, implement, and support interactive business systems

Nice-to-have

  • Provide courteous and professional customer service
  • Educate taxpayers to increase voluntary compliance
  • Collaborate in teams or independently
  • Anticipate the need for data automation

Key Requirements

  • Bachelor's degree or equivalent combination of training and experience
  • Two years of programmatic experience related to the area of assignment
  • Advanced knowledge of Integrated Tax Administration System (ITAS)
  • Experience in Microsoft Access, Excel, and Word

Work Rights

Not specified

Tailored Resume

Cover Letter