Service Desk Specialist Iii

Astreya GmbH

Base: $30.12 - $50.19 usd hourly; bonus/equity: no...
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5-7+ years technical support experience
Troubleshoot windows macos linux ios android
Active directory azure intune networking skills
** Astreya GmbH is seeking a dedicated Technical Support Specialist to provide remote and on-site technical support for internal users. The ideal candidate will have extensive experience in technical support and a strong commitment to customer service within a dynamic enterprise environment. **

Job Summary

  • The role involves providing on-site and remote technical support for internal end-user software, hardware, and connectivity within a fast-moving enterprise environment.
  • Candidates must possess advanced knowledge of multiple operating systems including Windows, macOS, Linux, iOS, and Android along with networking and security protocols.
  • The company offers comprehensive benefits including medical, dental, vision, 401k, tuition reimbursement, and paid time off for full-time employees.

Matching Summary

Match Score: 75

** Astreya GmbH is seeking a dedicated Technical Support Specialist to provide remote and on-site technical support for internal users. The ideal candidate will have extensive experience in technical support and a strong commitment to customer service within a dynamic enterprise environment. **

Salary

Base: $30.12 - $50.19 USD hourly; Bonus/Equity: Not specified (performance-based bonuses discretionary); Benefits: Medical, Dental, Vision, 401k, Tuition Reimbursement included

Skills & Requirements

Must-have

  • 5-7+ years technical support experience
  • Troubleshoot Windows macOS Linux iOS Android
  • Active Directory Azure Intune networking skills
  • Resolve hardware software connectivity issues
  • Provide on-site and remote support

Nice-to-have

  • Experience in financial services industry
  • Ability to work independently and collaboratively
  • Strong customer service orientation
  • Advocacy for end user IT experience

Key Requirements

  • 5-7+ years relevant technical support experience
  • Advanced knowledge of Active Directory and Azure
  • Working knowledge of Intune DNS DHCP Exchange
  • Experience with trading environments preferred

Work Rights

Not specified

Tailored Resume

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