The Level 2 Support Engineer is responsible for troubleshooting, diagnosing, and resolving issues related to web-based software platforms, serving as the escalation point for Level 1 support
Job Summary
The Level 2 Support Engineer is responsible for troubleshooting, diagnosing, and resolving issues related to web-based software platforms, serving as the escalation point for Level 1 support.
Key responsibilities include issue investigation, incident management, user support and communication, and performing technical tasks such as script preparation and release verification.
DXC Technology prioritizes in-person collaboration while offering flexibility, fostering an inclusive environment where everyone can thrive.
Matching Summary
The Level 2 Support Engineer is responsible for troubleshooting, diagnosing, and resolving issues related to web-based software platforms, serving as the escalation point for Level 1 support.
Skills & Requirements
Must-have
Troubleshooting web applications
Issue investigation and resolution
Log analysis and database checks
Incident management and prioritization
Collaboration with development teams
Web application architectures
Database query writing
Nice-to-have
Version control and CI/CD tools
Cloud platform experience
Continuous improvement feedback
Work independently under pressure
Strong analytical problem-solving skills
Key Requirements
Experience with web application architectures
Familiarity with databases and SQL queries
Exposure to version control, CI/CD tools, and cloud platforms is a plus