Digital Experience Lead

COS

Şişli, Turkey
Not specified; benefits: 25% staff discount; hip i...
On-site
3-4+ years ecommerce experience
Fashion industry background preferred
Cross-functional collaboration skills
COS is seeking a Digital Experience Lead to optimize customer and employee experiences across digital touchpoints, enhancing commercial performance in Turkey, Kazakhstan, and Georgia. The ideal candidate will have extensive eCommerce experience, strong analytical skills, and the ability to collaborate cross-functionally to drive improvements

Job Summary

  • This role is responsible for optimizing the customer and employee experience across store and digital touchpoints in Türkiye, Kazakhstan, and Georgia.
  • The position requires translating strategic plans into daily digital execution while driving full-funnel optimization of the holistic digital customer experience.
  • Employees receive a 25% staff discount on all H&M Group brands along with private medical insurance and meal allowances.

Matching Summary

Match Score: 85

COS is seeking a Digital Experience Lead to optimize customer and employee experiences across digital touchpoints, enhancing commercial performance in Turkey, Kazakhstan, and Georgia. The ideal candidate will have extensive eCommerce experience, strong analytical skills, and the ability to collaborate cross-functionally to drive improvements.

Salary

Not specified; Benefits: 25% Staff discount; HIP incentive program; Private medical and health insurance; Meal Allowance; Transportation Allowance

Skills & Requirements

Must-have

  • 3-4+ years eCommerce experience
  • Fashion industry background preferred
  • Cross-functional collaboration skills
  • Web analytics and A/B testing expertise
  • Fluent English communication

Nice-to-have

  • Customer-centric mindset
  • Commercially driven approach
  • Proactive ownership attitude
  • Continuous improvement motivation
  • Influencing without authority

Key Requirements

  • 3-4+ years' experience in eCommerce
  • Experience within fashion sector
  • Fluent in English language

Work Rights

Not specified

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