Customer Service Representative I | Campinas/sp

Solenis

Campinas, SP, Brazil
Hybrid
1 to 2 years experience
Advanced spanish language skills
Intermediate english proficiency
Solenis is seeking a Customer Service Representative I for their Campinas, SP location, with a hybrid work model. The role involves processing orders, managing customer inquiries, and collaborating with various departments to ensure timely service

Job Summary

  • The role involves receiving, verifying, and entering orders into the system while managing rush order processes for internal and external clients.
  • Candidates will document client complaints and addendums, working closely with sales teams to resolve issues and improve customer satisfaction.
  • The position requires strong organizational skills and the ability to collaborate across departments to meet company policies and deadlines.

Matching Summary

Match Score: 85

Solenis is seeking a Customer Service Representative I for their Campinas, SP location, with a hybrid work model. The role involves processing orders, managing customer inquiries, and collaborating with various departments to ensure timely service.

Skills & Requirements

Must-have

  • 1 to 2 years experience
  • Advanced Spanish language skills
  • Intermediate English proficiency
  • Intermediate Microsoft Office Excel Word PowerPoint
  • Hybrid work model in Campinas

Nice-to-have

  • Strong interpersonal and negotiation skills
  • Emotional intelligence and empathy
  • Proactive problem-solving abilities
  • Ability to work under pressure
  • Team collaboration mindset

Key Requirements

  • High school diploma required
  • Higher education desirable
  • 1 to 2 years minimum experience
  • Advanced Spanish language requirement
  • Intermediate English language requirement

Work Rights

Not specified

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