Customer Service Representative Ii

GENUINE PARTS COMPANY

Albany, NY, United States
Base: $21.00 - $26.00 hourly; bonus/equity: not sp...
Customer expectations
Product inquiries
Order entry
The Customer Service Representative II ensures customer expectations are accurately determined and are fully met

Job Summary

  • The Customer Service Representative II ensures customer expectations are accurately determined and are fully met.
  • Responsibilities include responding to customer inquiries, providing quotes, handling order entry, and influencing gross profit through price negotiation.
  • Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

Matching Summary

The Customer Service Representative II ensures customer expectations are accurately determined and are fully met.

Salary

Base: $21.00 - $26.00 hourly; Bonus/Equity: Not specified; Benefits: healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay

Skills & Requirements

Must-have

  • customer expectations
  • product inquiries
  • order entry
  • negotiating sale price
  • customer relationships

Nice-to-have

  • guidance to less experienced representatives
  • process improvements
  • relating to the customer

Key Requirements

  • Customer Service Representative II experience
  • May handle more challenging inquiries
  • May support specific customer(s)
  • Assists less experienced Customer Service Representatives

Work Rights

Not specified

Tailored Resume

Cover Letter