Build and nurture long-term relationships with key clients, serving as their primary point of contact for technical matters
Job Summary
Build and nurture long-term relationships with key clients, serving as their primary point of contact for technical matters.
Provide expert guidance and troubleshooting assistance to clients, addressing their technical inquiries, resolving issues promptly, and ensuring minimal disruption to their payment infrastructure.
Act as a conduit between clients and internal teams, gathering customer feedback, documenting feature requests, and providing client derived insights to enable continuous improvement of our product roadmap.
Matching Summary
Build and nurture long-term relationships with key clients, serving as their primary point of contact for technical matters.
Skills & Requirements
Must-have
Client relationship management
Technical issue resolution
Payment solution optimization
API-based integration methods
Front and back end technologies
Nice-to-have
Industry trends and emerging technologies
Client-derived product feedback
Cross-functional team collaboration
Key Requirements
3 years of experience in an analytical or technical role
Bachelor's degree or equivalent practical experience
Familiarity with Payments industry regulations and technical frameworks