Base: not specified; bonus/equity: commission plan...
Remote
Customer success management experience
Managing $2m plus arr portfolio
Experience with multinational organizations
Unily is a five-time Leader in Employee Experience recognized by Gartner, Forrester, and IDC with strong customer validation and industry awards
Job Summary
Unily is a five-time Leader in Employee Experience recognized by Gartner, Forrester, and IDC with strong customer validation and industry awards.
The Senior Customer Success Manager acts as the primary contact for customers, driving adoption, conducting business reviews, and ensuring ROI and renewal success.
Unily offers a collaborative team culture, flexible hybrid working arrangements, modern office spaces, comprehensive benefits, and a commitment to sustainability and community impact.
Matching Summary
Unily is a five-time Leader in Employee Experience recognized by Gartner, Forrester, and IDC with strong customer validation and industry awards.
Salary
Base: Not specified; Bonus/Equity: Commission plan included; Benefits: Medical, dental, vision coverage, 23 vacation days, 10 sick days, 401(k) match, life insurance
Skills & Requirements
Must-have
Customer Success Management experience
Managing $2M plus ARR portfolio
Experience with multinational organizations
SaaS environment experience
Digital workplace platform knowledge
Use of customer success tools
Strong relationship management skills
Nice-to-have
Proactive and motivated attitude
Excellent attention to detail
Ability to work independently and in teams
Organized and able to prioritize
Calm under pressure
German language skills
Experience in fast paced entrepreneurial companies
Key Requirements
7+ years in Customer Success or Account Management
Managing portfolios with $2M+ ARR
Experience with large multinational organizations (15,000+ employees)
Experience in SaaS and digital workplace platforms
Proficiency with Planhat, Salesforce, Gong, Microsoft Office, and Miro