The mission of the Patient Care Country Expert is to deliver a seamless, positive experience for customers across multiple communication channels
Job Summary
The mission of the Patient Care Country Expert is to deliver a seamless, positive experience for customers across multiple communication channels.
The Patient Care Country Expert supports the leader with internal and external teams to offer robust technical and medical support, manages adverse events and product complaints with high-quality customer service.
Roche's culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
Matching Summary
The mission of the Patient Care Country Expert is to deliver a seamless, positive experience for customers across multiple communication channels.
Skills & Requirements
Must-have
Fluent in country language and English
Customer service mindset
Analytical skills and KPI reporting
IT navigation skills
Handling escalated customer interactions
Adherence to regulatory guidelines
Nice-to-have
Inspirational and motivating team player
Proactive attitude and continuous improvement
Positive team spirit
Flexibility and adaptability
Willingness to learn and grow
Key Requirements
Minimum 3-5 years customer care experience
Bachelor degree or equivalent professional experience
Ability to make quick and effective independent decisions