Customer Service Representative - Onsite

WM Waste Management

Castroville, CA, United States
Base: $23.18; bonus/equity: not specified; benefit...
Onsite
Receive and process customer calls
Resolve customer issues
End-to-end customer point of contact
The Customer Service Rep I position receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues

Job Summary

  • The Customer Service Rep I position receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues.
  • This role is required to be onsite daily in our call center.
  • At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability.

Matching Summary

The Customer Service Rep I position receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues.

Salary

Base: $23.18; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, Life Insurance and Short Term Disability, Stock Purchase Plan, Company match on 401K, Paid Vacation, Holidays, and Personal Days

Skills & Requirements

Must-have

  • Receive and process customer calls
  • Resolve customer issues
  • End-to-end customer point of contact
  • Gather and update customer records
  • Adhere to call center standards

Nice-to-have

  • Enhance customer service function
  • Exceed customer expectations
  • Solve problems on customer's behalf

Key Requirements

  • High School Diploma or GED
  • Bilingual - Spanish fluent

Work Rights

Not specified

Tailored Resume

Cover Letter