IT Helpdesk Engineer

GOLDTECH RESOURCES PTE LTD

Singapore
Windows 10 and 11 troubleshooting
Microsoft 365 administration
Active directory user management
This role serves as the frontline of IT service excellence, ensuring seamless end-user experiences and rapid incident resolution

Job Summary

  • This role serves as the frontline of IT service excellence, ensuring seamless end-user experiences and rapid incident resolution.
  • The engineer will manage incidents via ITSM tools while performing user account administration in Active Directory and Azure AD.
  • Candidates must be prepared to participate in shift rotations and maintain strict compliance with security and audit procedures.

Matching Summary

Match Score: 85

This role serves as the frontline of IT service excellence, ensuring seamless end-user experiences and rapid incident resolution.

Skills & Requirements

Must-have

  • Windows 10 and 11 troubleshooting
  • Microsoft 365 administration
  • Active Directory user management
  • ITSM ticketing system usage
  • Network connectivity support

Nice-to-have

  • Strong customer service orientation
  • Ability to thrive in fast-paced environments
  • Structured problem solving discipline
  • Team-oriented learning agility
  • Shift rotation availability

Key Requirements

  • Diploma or Degree in Information Technology
  • Minimum 1 to 3 years of service desk experience
  • Fresh graduates with strong technical aptitude welcome

Work Rights

Not specified

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