**
STATS ChipPAC PTE. LTD. is seeking a Senior/Staff Customer Service Representative based in Yishun, Singapore. The role involves managing customer production orders, improving operational indices, and ensuring timely customer support while maintaining relationships and addressing inquiries effectively.
**
Job Summary
The role involves managing customer production order releases and ensuring timely acknowledgment of purchase orders within 24 hours.
Candidates must analyze daily WIP projections to identify potential shipment issues and actively resolve customer complaints to maintain satisfaction.
The position requires assisting account managers with material liability (EXOB) to minimize revenue exposure while meeting forecasted revenue targets.
Matching Summary
Match Score: 75
**
STATS ChipPAC PTE. LTD. is seeking a Senior/Staff Customer Service Representative based in Yishun, Singapore. The role involves managing customer production orders, improving operational indices, and ensuring timely customer support while maintaining relationships and addressing inquiries effectively.
**
Skills & Requirements
Must-have
Purchase Order Management within SAP
Daily WIP projection analysis
Customer complaint resolution
Production order release management
Billing and invoicing accuracy
Nice-to-have
Strong relationship building skills
Proactive customer communication
Ability to work weekends if required
Experience with EXOB liability minimization
Key Requirements
Experience with SAP systems
Background in semiconductor or manufacturing operations