Customer Service Advisor - Swindon

OutsideClinic

Swindon, United Kingdom
Base: £24,784.50 py pro rata; bonus/equity: + comm...
On-site
Strong verbal and written communication skills
Ability to multitask across systems
Confidence using crm and microsoft applications
The OutsideClinic is seeking a Customer Service Advisor for their Swindon office, focusing on providing exceptional service to customers, particularly the elderly, who need at-home eye and hearing tests. The role requires strong communication skills, a proactive attitude, and the ability to multitask while maintaining a positive customer experience

Job Summary

  • You will be the first point of contact for customers, playing a key role in shaping their experience from the very first interaction.
  • The role involves proactively recognizing opportunities to offer NHS and private services to both customers and other members of their household.
  • Benefits include private medical insurance, life assurance x4, and a contributory pension scheme matched up to 5 percent following probation.

Matching Summary

Match Score: 85

The OutsideClinic is seeking a Customer Service Advisor for their Swindon office, focusing on providing exceptional service to customers, particularly the elderly, who need at-home eye and hearing tests. The role requires strong communication skills, a proactive attitude, and the ability to multitask while maintaining a positive customer experience.

Salary

Base: £24,784.50 per annum pro rata; Bonus/Equity: + commission; Benefits: Private medical insurance, life assurance, pension match

Skills & Requirements

Must-have

  • Strong verbal and written communication skills
  • Ability to multitask across systems
  • Confidence using CRM and Microsoft applications
  • Solution-focused approach with drive
  • Flexibility to work weekends on rota

Nice-to-have

  • Natural ability to build rapport quickly
  • Passion for delivering excellent service
  • Proactive mindset to identify opportunities
  • Positive attitude in changing environment
  • Attention to detail in interactions

Key Requirements

  • Experience with CRM and Microsoft applications
  • Availability to work weekends on a rota basis
  • Strong communication and trust-building abilities

Work Rights

Not specified

Tailored Resume

Cover Letter