As a Customer Service Delivery Manager, you’ll be the primary point of contact for airline customers, ensuring timely, high‑quality service delivery, leading incident resolution, and driving initiatives that enhance customer satisfaction and operational performance
Job Summary
As a Customer Service Delivery Manager, you’ll be the primary point of contact for airline customers, ensuring timely, high‑quality service delivery, leading incident resolution, and driving initiatives that enhance customer satisfaction and operational performance.
Amadeus offers competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.
Matching Summary
As a Customer Service Delivery Manager, you’ll be the primary point of contact for airline customers, ensuring timely, high‑quality service delivery, leading incident resolution, and driving initiatives that enhance customer satisfaction and operational performance.
Skills & Requirements
Must-have
Customer Service Delivery
Incident Resolution
IT Service Management
Airline Business Processes
Cross-functional Coordination
ITSM platforms
Nice-to-have
Driving operational performance
Enhancing customer satisfaction
Strengthening customer relationships
Professional development opportunities
Diverse and inclusive workplace
Key Requirements
3-5 years of experience in Application Support
5+ years in IT Service Management
Full professional proficiency in English
Proven experience managing production incidents
Ability to manage multi-party coordination under pressure