Technical Specialist

EML

Melbourne, Victoria, Australia
Fully remote
Src act technical guidance
Src act administration assistance
Reconsiderations, appeals, and reviews
As a Technical Specialist, you will support the Case Management teams by providing up-to-date technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988 (SRC Act), as well as assisting the team with their administration of the SRC Act and supporting recovery outcomes for employees

Job Summary

  • As a Technical Specialist, you will support the Case Management teams by providing up-to-date technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988 (SRC Act), as well as assisting the team with their administration of the SRC Act and supporting recovery outcomes for employees.
  • Using your extensive knowledge of the SRC Act, you will coach and train team members and provide accurate, strategic advice in line with contract requirements and the SRC Act.
  • EML provides career opportunities and great employee benefits, including: A diverse and collaborative team culture like no other, Flexibility to work from home to support work/life balance, Comprehensive learning and development opportunities to help you reach your full potential.

Matching Summary

As a Technical Specialist, you will support the Case Management teams by providing up-to-date technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988 (SRC Act), as well as assisting the team with their administration of the SRC Act and supporting recovery outcomes for employees.

Skills & Requirements

Must-have

  • SRC Act technical guidance
  • SRC Act administration assistance
  • Reconsiderations, appeals, and reviews
  • Technical advice and training
  • Case Manager coaching and training
  • Legislative and regulatory environment

Nice-to-have

  • Customer-centric environment
  • Proactive claims management
  • World class customer experience
  • Risk management principles
  • Diverse and collaborative team culture
  • Learning culture

Key Requirements

  • Experience administering SRC Act claims
  • Experience providing SRC Act technical advice
  • Experience in dispute resolution
  • Experience in negotiation and mediation
  • Experience in fast-paced environments
  • Experience developing and conducting training
  • Experience coaching Case Managers
  • Strong written and verbal communication
  • Excellent stakeholder management

Work Rights

Not specified

Tailored Resume

Cover Letter