The role involves ensuring exceptional customer experience and technical performance for Sensitech solutions in critical cold-chain environments
Job Summary
The role involves ensuring exceptional customer experience and technical performance for Sensitech solutions in critical cold-chain environments.
Responsibilities include investigating customer inquiries, managing technical service case processes via global ERP systems, and conducting hardware evaluations.
The company offers comprehensive health insurance and professional development opportunities within an inclusive workplace culture.
Matching Summary
The role involves ensuring exceptional customer experience and technical performance for Sensitech solutions in critical cold-chain environments.
Skills & Requirements
Must-have
6 years technical support experience
Hardware and software troubleshooting skills
Customer-oriented problem-solving abilities
Nice-to-have
Experience with ERP and ticketing systems
Knowledge of CAPA/CAR processes
Familiarity with cold-chain monitoring technologies
Key Requirements
High school diploma or AA/AS degree
Minimum 6 years relevant technical support experience
Strong technical troubleshooting and problem-solving skills