The role supports hospitals and healthcare professionals across the Americas with a primary focus on U.S. accounts and additional support for Latin America
Job Summary
The role supports hospitals and healthcare professionals across the Americas with a primary focus on U.S. accounts and additional support for Latin America.
It involves driving adoption, usage, retention, and long-term satisfaction of Elsevier’s Physician Specialty Solutions portfolio by acting as a strategic partner to Account Managers and customers.
The company offers country-specific benefits and is committed to a fair and accessible hiring process, emphasizing equal opportunity employment.
Matching Summary
The role supports hospitals and healthcare professionals across the Americas with a primary focus on U.S. accounts and additional support for Latin America.
Skills & Requirements
Must-have
customer engagement and success
usage analytics and performance monitoring
renewals and account collaboration
strong communication and stakeholder management
English proficiency for U.S. stakeholders
Nice-to-have
experience in healthcare or life sciences
familiarity with radiology and pathology workflows
Spanish proficiency for LATAM support
knowledge of AI-powered analytics
experience in renewals-focused roles
Key Requirements
professional-level English proficiency
experience in customer engagement or similar roles
ability to manage multiple accounts simultaneously
strong analytical skills for usage data interpretation