Avp, Enterprise Services

Agilent Technologies Inc

Base: $181,200.00 - $339,750.00 usdpyr; bonus/equi...
Fully remote
10+ years progressive customer service leadership experience
Manage cross-functional account and service teams
Drive operational excellence through process optimization
Agilent Technologies Inc. is seeking an Associate Vice President of Enterprise Customer Services to lead service strategy and delivery for strategic customers in the Americas. The role requires extensive experience in customer service management, operational excellence, and financial acumen, along with strong leadership and collaboration skills

Job Summary

  • The role leads strategy, solutioning, delivery, and continuous improvement of enterprise-level service programs for strategic customers in the Americas Region.
  • Candidates must demonstrate strong financial acumen to manage revenue attainment, gross margin, cost-to-serve, and investment prioritization for the portfolio.
  • The position offers a competitive salary range of $181,200.00 - $339,750.00 USD annually plus eligibility for bonus, stock, and benefits.

Matching Summary

Match Score: 85

Agilent Technologies Inc. is seeking an Associate Vice President of Enterprise Customer Services to lead service strategy and delivery for strategic customers in the Americas. The role requires extensive experience in customer service management, operational excellence, and financial acumen, along with strong leadership and collaboration skills.

Salary

Base: $181,200.00 - $339,750.00 USD/yr; Bonus/Equity: Eligible for bonus and stock; Benefits: Eligible for benefits

Skills & Requirements

Must-have

  • 10+ years progressive customer service leadership experience
  • Manage cross-functional account and service teams
  • Drive operational excellence through process optimization
  • Strong financial acumen managing P&L and budgets
  • Experience with enterprise service contracts and SLAs

Nice-to-have

  • Lean Six Sigma type certifications
  • Program or project management experience
  • Inclusive customer-first culture development
  • Third-party provider governance skills
  • Strategic partnership development track record

Key Requirements

  • Bachelor's degree in business, engineering, or life sciences
  • 10+ years of progressive experience in service operations
  • Proven leadership managing managers in matrixed global organizations
  • Experience in laboratory products and services business
  • Ability to travel domestically and internationally at least 25%

Work Rights

Not specified

Tailored Resume

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