Director, Service Delivery

SINGAPORE TELECOMMUNICATIONS LIMITED

Singapore, Singapore
8-10 years enterprise it experience
Itil foundation certification
Senior stakeholder management
The Service Delivery Director is responsible for managing multiple account delivery teams to meet and exceed contractual SLA commitments

Job Summary

  • The Service Delivery Director is responsible for managing multiple account delivery teams to meet and exceed contractual SLA commitments.
  • This role requires leading both Service and Technical delivery teams while engaging third-party partners to align capabilities with service contracts.
  • The position involves managing annual budgets, financial planning, and driving portfolio strategy to ensure sustainable service delivery models.

Matching Summary

Match Score: 85

The Service Delivery Director is responsible for managing multiple account delivery teams to meet and exceed contractual SLA commitments.

Skills & Requirements

Must-have

  • 8-10 years enterprise IT experience
  • ITIL Foundation certification
  • Senior stakeholder management
  • Portfolio financial management
  • Multi-domain technical expertise

Nice-to-have

  • Digitalization initiative sponsorship
  • Coaching and mentorship skills
  • Sales team collaboration support
  • Continuous service improvement drive

Key Requirements

  • Min 8-10 years in enterprise scale IT environment
  • ITIL Foundation certification required
  • Proficiency in at least 2 technical workstreams
  • Executive stakeholders management experience
  • Project P&L and Portfolio Financial Management skills

Work Rights

Not specified

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