Superviseur (f/h) Service Client - Espagnol - Anglais - Marrakech

Concentrix

Marrakech, Morocco
Customer experience improvement
Business process optimization
Team management and coaching
Supervise a team of customer advisors, ensuring qualitative and quantitative objectives are met

Job Summary

  • Supervise a team of customer advisors, ensuring qualitative and quantitative objectives are met.
  • Analyze performance indicators to identify areas for improvement and implement corrective actions.
  • Concentrix offers professional development opportunities, attractive compensation with performance bonuses, and exceptional social benefits including health insurance and complementary retirement.

Matching Summary

Supervise a team of customer advisors, ensuring qualitative and quantitative objectives are met.

Skills & Requirements

Must-have

  • Customer experience improvement
  • Business process optimization
  • Team management and coaching
  • Performance analysis and reporting
  • Fluent Spanish and English

Nice-to-have

  • Proactive problem solving
  • Client satisfaction focus
  • Strong interpersonal skills
  • Leadership and management aptitude

Key Requirements

  • 1 year experience as call center manager
  • Perfect written and oral Spanish
  • Perfect written and oral English
  • Proficiency in Office Suite and telephony tools

Work Rights

Not specified

Tailored Resume

Cover Letter