This role involves managing guest experiences from reservation confirmation through post-departure across multiple communication channels
Job Summary
This role involves managing guest experiences from reservation confirmation through post-departure across multiple communication channels.
The position requires proactive troubleshooting, anticipating guest needs, and collaborating with on-ground teams to ensure flawless operations.
Candidates must be adaptable to a 24/7 operational schedule and align with the company's values of curiosity, entrepreneurial energy, and continuous learning.
Matching Summary
This role involves managing guest experiences from reservation confirmation through post-departure across multiple communication channels.
Skills & Requirements
Must-have
High-volume customer service experience
Reservation management software proficiency
Multi-channel communication skills
Payment transaction processing
24/7 rostering flexibility
Nice-to-have
Property Management Systems experience
OTA distribution knowledge
HomHero RMS Locking Systems
Cross-cultural communication ability
Entrepreneurial mindset
Key Requirements
Experience in high-volume fast-paced customer service