Customer Success Team Lead

Jobgether

Switzerland, Switzerland
On-site
Manage strategic dach portfolio
Build scalable onboarding frameworks
Drive gross revenue retention
Shape and elevate the Customer Success function during a key stage of organizational evolution, defining what best-in-class customer outcomes look like

Job Summary

  • Shape and elevate the Customer Success function during a key stage of organizational evolution, defining what best-in-class customer outcomes look like.
  • Act as a player-coach, managing a strategic DACH portfolio while building scalable frameworks for onboarding, adoption, and retention.
  • Design systems that predict and prevent churn while ensuring seamless customer lifecycle transitions.

Matching Summary

Shape and elevate the Customer Success function during a key stage of organizational evolution, defining what best-in-class customer outcomes look like.

Skills & Requirements

Must-have

  • manage strategic DACH portfolio
  • build scalable onboarding frameworks
  • drive gross revenue retention
  • ensure seamless customer lifecycle

Nice-to-have

  • thrives in ambiguity
  • strategic builder
  • create structure at scale

Key Requirements

  • player-coach leadership role
  • remote, international environment

Work Rights

Not specified

Tailored Resume

Cover Letter