Guest Relations Officer/Manager (The Mora Singapore)

LN LABRADOR VILLAS PTE. LTD.

D05 Clementi New Town, Hong Leong Garden, Pasir Panjang, 20 LABRADOR VILLA ROAD LABRADOR VILLA 119193
Sgd 1,800 - 2,500 / monthly pd
On-site
Front office
Interpersonal skills
Guest relations
The Guest Relations Officer/Manager role at LN Labrador Villas involves delivering personalized guest experiences from pre-arrival to departure, with a focus on luxury service standards. The position requires participation in service culture development during the pre-opening phase and engagement with guests post-opening to ensure satisfaction and loyalty

Job Summary

  • During the pre-opening phase, the GRO supports the development of service culture, participates in training simulations, and ensures operational readiness
  • Post-opening, the GRO serves as a key ambassador of the hotel, ensuring VIP handling, guest recognition, preference management, and service recovery are executed at luxury brand standards
  • The GRO embodies warmth, confidence, discretion, and refined service presence

Matching Summary

Match Score: 85

The Guest Relations Officer/Manager role at LN Labrador Villas involves delivering personalized guest experiences from pre-arrival to departure, with a focus on luxury service standards. The position requires participation in service culture development during the pre-opening phase and engagement with guests post-opening to ensure satisfaction and loyalty.

Salary

SGD 1,800 - 2,500 / Monthly

Skills & Requirements

Must-have

  • Front Office
  • Interpersonal Skills
  • Guest Relations
  • Customer Service
  • Hospitality

Nice-to-have

  • Customer Service Oriented
  • VIP Management
  • VIP
  • Fluent English
  • Foreign Languages
  • Emotional Intelligence
  • Guest Satisfaction
  • Cashiering
  • Customer Service Experience

Key Requirements

  • Minimum 3 years experience

Work Rights

Tailored Resume

Cover Letter