Customer Service Representative

Stone House Animal Hospital

Cape May Court House, NJ, United States
Base: $18 - $20 ph; bonus/equity: performance bonu...
Not specified (assumed in-person based on job responsibilities)
Professional phone etiquette
Weekend and holiday availability
Ability to prioritize multiple tasks
Stone House Animal Hospital is seeking a Client Service Representative to provide exceptional customer service and create a positive experience for clients. The role involves managing appointments, handling calls, and maintaining accurate client and pet records in a veterinary setting

Job Summary

  • The Client Service Representative serves as the primary point of contact, ensuring every client interaction creates a positive impression.
  • Responsibilities include managing appointments, performing lobby triage, processing payments, and maintaining accurate pet medical records.
  • The company offers competitive pay, performance bonuses, 401(k) matching, health insurance, and generous paid time off.

Matching Summary

Match Score: 85

Stone House Animal Hospital is seeking a Client Service Representative to provide exceptional customer service and create a positive experience for clients. The role involves managing appointments, handling calls, and maintaining accurate client and pet records in a veterinary setting.

Salary

Base: $18 - $20 per hour; Bonus/Equity: Performance bonuses available; Benefits: Health, dental, vision, life insurance, 401(k) matching, student loan assistance

Skills & Requirements

Must-have

  • Professional phone etiquette
  • Weekend and holiday availability
  • Ability to prioritize multiple tasks
  • Problem-solving in emergency situations
  • Accurate cash handling and payment processing

Nice-to-have

  • Experience with veterinary medical terminology
  • Knowledge of veterinary electronic medical records
  • One year of customer service experience
  • Empathetic communication style
  • Detail-oriented record keeping

Key Requirements

  • HS Diploma or educational equivalent
  • Computer efficiency required
  • Availability for weekend rotations

Work Rights

Not specified

Tailored Resume

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