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Penn State University is seeking a Director for its Enterprise Constituent Relationship Management (eCRM) Office, tasked with leading strategic initiatives to enhance engagement and service delivery. The ideal candidate will possess strong leadership skills, emotional intelligence, and technical expertise to drive innovation and collaboration across university departments.
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Job Summary
This role is responsible for defining and scaling the governance and strategic direction of Penn State's enterprise constituent relationship management program, guiding the work of the eCRM team.
The Director will develop and implement governance models, build cross-departmental and vendor partnerships, and create a multi-year strategic roadmap focused on innovation and value delivery, with an emphasis on enhancing the student experience.
Responsibilities include functional sponsorship of eCRM phases, stakeholder communication, fiscal accountability, and leveraging data analytics to improve user engagement and institutional outcomes.
Matching Summary
Match Score: 75
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Penn State University is seeking a Director for its Enterprise Constituent Relationship Management (eCRM) Office, tasked with leading strategic initiatives to enhance engagement and service delivery. The ideal candidate will possess strong leadership skills, emotional intelligence, and technical expertise to drive innovation and collaboration across university departments.
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Salary
$123,200.00 - $191,000.00
Skills & Requirements
Must-have
strategic CRM initiatives
enterprise technology leadership
cross-functional partnerships
multi-year strategic roadmap
constituent experience enhancement
data governance and analytics
Nice-to-have
emotional intelligence (EQ)
building consensus
motivating diverse teams
bridge-builder and influencer
Key Requirements
10+ years of relevant experience
5+ years of supervisory experience
Bachelor's Degree
Experience with Salesforce platform highly desired