Senior Director, Technical Operations

IQ Fiber

Jacksonville, FL, United States
On-site
Technical operations management
Fiber installation and service
Customer service issue resolution
The Senior Director, Technical Operations is responsible for building, leading and mentoring a team of installation and service technicians in the field, managing the day-to-day operations for the Technical Operations Team

Job Summary

  • The Senior Director, Technical Operations is responsible for building, leading and mentoring a team of installation and service technicians in the field, managing the day-to-day operations for the Technical Operations Team.
  • This role is responsible for overall team structure, assessing resource needs, recruiting, hiring, training, development, performance management and retention of the team.
  • The Senior Director, Technical Operations will also serve as the functional point of contact to senior leadership, employees and other stakeholders regarding field operations and performance across the entire IQ Fiber footprint.

Matching Summary

The Senior Director, Technical Operations is responsible for building, leading and mentoring a team of installation and service technicians in the field, managing the day-to-day operations for the Technical Operations Team.

Skills & Requirements

Must-have

  • technical operations management
  • fiber installation and service
  • customer service issue resolution
  • team leadership and development
  • performance management and feedback
  • adherence to safety standards
  • process improvement initiatives

Nice-to-have

  • energetic and collaborative talent
  • customer-focused approach
  • proactive business advancement
  • high-energy coaching focus
  • results-driven culture
  • creative and strategic thinking

Key Requirements

  • 12+ years leading technical operations team
  • 12+ years mentoring technical resources
  • Bachelor's degree in management or equivalent experience
  • Valid driver's license and insurable
  • Pass criminal background, driving record, and drug test
  • Flexibility for mandatory overtime

Work Rights

Not specified

Tailored Resume

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