The role involves monitoring agent performance against quality standards to ensure service delivery and customer satisfaction levels are met
Job Summary
The role involves monitoring agent performance against quality standards to ensure service delivery and customer satisfaction levels are met.
Candidates will be responsible for leading the customer experience strategy and governing the end-to-end quality assurance process across all business stages.
The position offers opportunities for continuous learning through training programs tailored to personal and professional development within a people-first organization.
Matching Summary
The role involves monitoring agent performance against quality standards to ensure service delivery and customer satisfaction levels are met.