Assistant Manager / Manager, Customer & Case Management

TRIPARTITE ALLIANCE LIMITED

Singapore
2-3 years hr or customer service experience
Ability to handle difficult customers calmly
Proficiency in ms excel word powerpoint outlook
The incumbent will provide advisory services on fair employment practices and labour legislations through various touchpoints

Job Summary

  • The incumbent will provide advisory services on fair employment practices and labour legislations through various touchpoints.
  • Responsibilities include advising customers on employment disputes, assessing contractual terminations, and ensuring fair employment practices.
  • The role requires meticulous attention to detail, good communication skills, and the ability to work with internal and external stakeholders.

Matching Summary

Match Score: 85

The incumbent will provide advisory services on fair employment practices and labour legislations through various touchpoints.

Skills & Requirements

Must-have

  • 2-3 years HR or customer service experience
  • Ability to handle difficult customers calmly
  • Proficiency in MS Excel Word PowerPoint Outlook

Nice-to-have

  • Empathetic approach to sensitive issues
  • Strong analytical and problem-solving skills
  • Interest in helping individuals

Key Requirements

  • Prior 2-3 years' experience in human resources
  • Customer service or counselling background
  • Proficient in basic IT programmes

Work Rights

Not specified

Tailored Resume

Cover Letter