Onboarding Specialist - B2b Saas - Remote

Steercrm

Remote
Remote
Saas or digital tools environment experience
Client-facing product management
Strong communication skills
Steercrm is seeking a Remote Onboarding Specialist to manage customer onboarding for their suite of software tools designed for automotive repair shops. The role emphasizes customer success, onboarding, and technical implementation, aiming to enhance customer satisfaction and retention

Job Summary

  • Manage the end-to-end onboarding of customers using for multiple products including initial outreach, requirements gathering, and setup coordination.
  • Implement scheduling tools and CRM. This includes integration, configuration, training and enablement.
  • 100% remote work environment with comprehensive benefits including 100% employer-paid medical insurance and an equity package.

Matching Summary

Match Score: 85

Steercrm is seeking a Remote Onboarding Specialist to manage customer onboarding for their suite of software tools designed for automotive repair shops. The role emphasizes customer success, onboarding, and technical implementation, aiming to enhance customer satisfaction and retention.

Skills & Requirements

Must-have

  • SaaS or digital tools environment experience
  • Client-facing product management
  • Strong communication skills
  • Customer-first mindset
  • Manage multiple onboarding projects
  • Experience with CRM (Hubspot, Salesforce)
  • Onboarding on multiple products/modules

Nice-to-have

  • Templated content platforms experience
  • Comfort with technical troubleshooting
  • High-volume environment experience
  • Onboarding low-tech customers

Key Requirements

  • 2+ years of experience in customer onboarding, customer success, or implementation support
  • Experience managing a client-facing product or tool
  • Experience with KPIs (Time to Live, Time to Onboarding Complete)
  • Experience with a CRM such as Hubspot, Salesforce, etc…

Work Rights

Not specified

Tailored Resume

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