Director, Service Excellence (permanent Full-time) Hybrid In Manitoba

Access Credit Union

Manitoba, Canada
Base: $145,630.00; bonus/equity: not specified; be...
Develop advice-based culture
Lead and coach employees
Execute business strategies
The Director, Service Excellence is responsible for executing upon business strategies, leading the development of growth, and developing an advice-based culture

Job Summary

  • The Director, Service Excellence is responsible for executing upon business strategies, leading the development of growth, and developing an advice-based culture.
  • Key responsibilities include establishing performance standards, implementing a sales and service management cycle, and developing strong alliances with partner organizations.
  • Access Credit Union offers competitive compensation, 100% company paid health benefits, an employer-matched pension plan, continuing education, and career advancement opportunities.

Matching Summary

The Director, Service Excellence is responsible for executing upon business strategies, leading the development of growth, and developing an advice-based culture.

Salary

Base: $145,630.00; Bonus/Equity: Not specified; Benefits: 100% company paid health benefits, employer-matched pension plan

Skills & Requirements

Must-have

  • Develop advice-based culture
  • Lead and coach employees
  • Execute business strategies
  • Member Experience team management
  • Industry trend knowledge

Nice-to-have

  • Community involvement
  • Life-long learner
  • Adaptable to various situations
  • Empowerment, accountability, trust

Key Requirements

  • Grade 12 diploma
  • Degree or diploma in business or finance
  • Minimum 8 years mid-level branch management experience
  • Combination of education and experience accepted

Work Rights

Not specified

Tailored Resume

Cover Letter