Customer Service Quality Manager (m/w/d)

Willenbrock Fordertechnik GmbH & Co. KG

Competitive compensation; benefits: not specified;...
Not specified (assumed hybrid or onsite based on typical industry standards)
Lead structured problem solving activities
Drive corrective and preventive actions
Manage quality engineers across emea
Willenbrock Fordertechnik GmbH & Co. KG is seeking a Customer Service Quality Manager for the EMEA region to lead quality assurance initiatives across various departments. The ideal candidate will possess a strong background in quality management, leadership skills, and the ability to drive continuous improvement in customer service

Job Summary

  • The role is responsible for driving quality excellence across the customer service lifecycle in the EMEA region.
  • Candidates must provide leadership for a team of quality engineers and coach them on problem-solving methodologies.
  • The position offers career development, competitive compensation, and global opportunities within a manufacturing environment.

Matching Summary

Match Score: 85

Willenbrock Fordertechnik GmbH & Co. KG is seeking a Customer Service Quality Manager for the EMEA region to lead quality assurance initiatives across various departments. The ideal candidate will possess a strong background in quality management, leadership skills, and the ability to drive continuous improvement in customer service.

Salary

Competitive Compensation; Benefits: Not specified; Bonus/Equity: Not specified

Skills & Requirements

Must-have

  • Lead structured problem solving activities
  • Drive corrective and preventive actions
  • Manage quality engineers across EMEA
  • Ensure spare parts lifecycle quality
  • Analyze quality performance data

Nice-to-have

  • Strong customer mindset and influence
  • Ability to manage stress effectively
  • Cross-functional network building skills
  • Advanced communication and presentation skills

Key Requirements

  • Bachelor's degree in technical discipline
  • Minimum 5+ years experience in quality field
  • At least 2+ years in managerial position
  • International QM certification required
  • National QT certification preferred
  • Lean Six Sigma Green Belt preferred
  • English C1 level proficiency required

Work Rights

Not specified

Tailored Resume

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