Director, Customer Care

Nerdgigs

Omaha, NE, USA
Base: $156,900.00 - $247,000.00; bonus/equity: eli...
Hybrid
Customer experience transformation
Sap experience
Vendor management
This role is responsible for elevating customer experience by evaluating and evolving our customer care model

Job Summary

  • This role is responsible for elevating customer experience by evaluating and evolving our customer care model.
  • The incumbent will ensure internal and external customer journeys are seamless—enabled through a single point of entry and a customer-centric team delivering personalized, high-value interactions aligned to customer attributes.
  • The role will define, create, and lead the implementation and execution of innovative strategies that deliver a consistent, trusted service experience for our company's Animal Health customers.

Matching Summary

This role is responsible for elevating customer experience by evaluating and evolving our customer care model.

Salary

Base: $156,900.00 - $247,000.00; Bonus/Equity: Eligible for annual bonus and long-term incentive; Benefits: Comprehensive package including medical, dental, vision, retirement, paid holidays, vacation, and sick days

Skills & Requirements

Must-have

  • Customer experience transformation
  • SAP experience
  • Vendor management
  • Budget management
  • Cross-functional collaboration

Nice-to-have

  • Inspire and mentor direct reports
  • Drive upskilling and reskilling
  • Champion customer experience

Key Requirements

  • Bachelor’s Degree required
  • Minimum of 10 years of Customer Care / Service experience
  • Minimum of 10 years of people management experience
  • Extensive experience leading customer care operations within SAP

Work Rights

Not specified

Tailored Resume

Cover Letter