Client Success Analyst, Information Systems

Wake Forest University

Winston-Salem, NC, US
In-person, 2nd shift
Windows 11 and macos operating systems
Ticketing software documentation
Troubleshooting pc equipment and software
Wake Forest University is seeking a Client Success Analyst for an in-person, 2nd shift position, focusing on providing solutions to end-user computer, application, and networking issues. The role is entry-level, requiring strong problem-solving skills and a background in computer technology, emphasizing customer service

Job Summary

  • This entry-level position focuses on resolving incidents and fulfilling service requests in alignment with Client Services objectives.
  • The role requires providing accurate, timely, and creative solutions to moderate to complex technical problems across various support channels.
  • Employees must be available to work outside normal business hours, including weekends and on-call shifts.

Matching Summary

Match Score: 75

Wake Forest University is seeking a Client Success Analyst for an in-person, 2nd shift position, focusing on providing solutions to end-user computer, application, and networking issues. The role is entry-level, requiring strong problem-solving skills and a background in computer technology, emphasizing customer service.

Skills & Requirements

Must-have

  • Windows 11 and macOS operating systems
  • ticketing software documentation
  • troubleshooting PC equipment and software
  • network connectivity knowledge
  • customer service standards

Nice-to-have

  • creative problem-solving abilities
  • effective cross-team communication
  • willingness to work weekends

Key Requirements

  • Associate of Applied Science Degree in computer technology
  • Two years related experience in troubleshooting and customer service
  • Not eligible for visa sponsorship

Work Rights

Not specified

Tailored Resume

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