Senior Customer Success Manager

Genesys

Korea
Hybrid
8+ years technology experience
Enterprise account management
Consultative customer approach
This role enables enterprise customers to transform their customer experience through AI-powered Experience Orchestration

Job Summary

  • This role enables enterprise customers to transform their customer experience through AI-powered Experience Orchestration.
  • You will act as a trusted advisor guiding customers from onboarding to continuous value realization while driving adoption and retention.
  • The position requires fluency in Japanese and English with the ability to work legally in Korea.

Matching Summary

This role enables enterprise customers to transform their customer experience through AI-powered Experience Orchestration.

Skills & Requirements

Must-have

  • 8+ years technology experience
  • Enterprise account management
  • Consultative customer approach
  • Executive business reviews
  • CRM tools proficiency

Nice-to-have

  • Call center or BPO background
  • Proactive initiative mindset
  • Cross-functional leadership
  • Strong presentation skills
  • Community advocacy experience

Key Requirements

  • Bachelor's Degree in tech or business
  • Native/Fluent Japanese language proficiency
  • Business level English language proficiency
  • Legal work authorization in Korea required
  • 8+ years in technology field

Work Rights

Must be legally permitted to work in Korea

Tailored Resume

Cover Letter