The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications
Job Summary
The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications.
The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner.
CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas, offering benefits including Medical, Vision, Dental, and a Retirement Plan with employer match.
Matching Summary
The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications.
Skills & Requirements
Must-have
end-user support and troubleshooting
networking, hardware, and software
analyze and resolve complex technical issues
exceptional customer service
document support requests
Nice-to-have
positive relationships with end users
escalate issues to higher level support
Key Requirements
2 years of experience in IT customer support
Associates degree in Computer Science, Information Technology