Team Leader - Operations ( Subrogation- Voice Process)

Allstate

Bengaluru, India
Hybrid
7-13 years of related experience
Advanced knowledge of subrogation
Call center management skills
Allstate is seeking a Team Leader for Operations in Subrogation within their Voice Process department, based in Bengaluru and Pune, India. The role involves managing customer service operations, supporting business processes, and leading training initiatives while ensuring high-quality service delivery

Job Summary

  • This role involves providing analytical support and managing business processes within the subrogation voice process team.
  • The successful candidate will be responsible for coaching team members, resolving complex customer conflicts, and driving operational improvements.
  • Allstate offers an opportunity to shape the future of protection while supporting meaningful causes as part of a winning team.

Matching Summary

Match Score: 85

Allstate is seeking a Team Leader for Operations in Subrogation within their Voice Process department, based in Bengaluru and Pune, India. The role involves managing customer service operations, supporting business processes, and leading training initiatives while ensuring high-quality service delivery.

Skills & Requirements

Must-have

  • 7-13 years of related experience
  • Advanced knowledge of Subrogation
  • Call Center Management skills
  • Coaching and mentoring capabilities
  • Complex conflict resolution skills

Nice-to-have

  • Empathetic customer interaction style
  • Data validation and pattern recognition
  • Strategic operational improvement mindset
  • Ability to work independently
  • Experience with rate and rule changes

Key Requirements

  • Bachelor's degree or equivalent experience
  • 7-13 years of related experience
  • Supervisory duties required

Work Rights

Not specified

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