Guest Service Representative (full-time)

St. Regis Hotels & Resorts

Waikoloa, HI, United States
On-site
Guest check-in/check-out
Room reservations
Payment processing
St. Regis Hotels & Resorts is seeking a full-time Guest Service Representative in Waikoloa, HI, responsible for managing guest check-ins, reservations, and requests while ensuring a high level of customer service. The role emphasizes attention to detail, adherence to company policies, and the ability to maintain positive relationships with guests and team members

Job Summary

  • Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs.
  • Develop and maintain positive working relationships with others; support team to reach common goals.

Matching Summary

Match Score: 85

St. Regis Hotels & Resorts is seeking a full-time Guest Service Representative in Waikoloa, HI, responsible for managing guest check-ins, reservations, and requests while ensuring a high level of customer service. The role emphasizes attention to detail, adherence to company policies, and the ability to maintain positive relationships with guests and team members.

Skills & Requirements

Must-have

  • Guest check-in/check-out
  • Room reservations
  • Payment processing
  • Communication skills
  • Attention to detail
  • Customer service

Nice-to-have

  • Multilingual
  • Problem-solving
  • Team collaboration
  • Cultural awareness

Key Requirements

  • Must have US citizenship
  • No specific experience required
  • Ability to stand, sit, or walk for extended periods

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter