Customer Service Analyst

Citi Handlowy

Dhaka, Bangladesh
Client issue resolution
Customer inquiry management
Client portfolio development
Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues

Job Summary

  • Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues.
  • Ensure customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.

Matching Summary

Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues.

Skills & Requirements

Must-have

  • client issue resolution
  • customer inquiry management
  • client portfolio development
  • risk assessment
  • compliance adherence

Nice-to-have

  • building client relationships
  • team environment collaboration
  • ethical business practices

Key Requirements

  • 6-8 years relevant experience
  • Bachelor's degree or equivalent experience
  • Proven investigative and analytical skills
  • Demonstrated ability to present concepts

Work Rights

Not specified

Tailored Resume

Cover Letter