Customer Success Advisor

SiteMinder

Taguig, Philippines
Hybrid (3 days in-office at bgc, taguig)
Outbound calling experience
Saas or subscription environment knowledge
Crm tools proficiency
SiteMinder is seeking a Customer Success Advisor to join their growing team in Taguig, Philippines. This role focuses on customer retention through high-volume outbound calls and requires a strong communication style, resilience, and adaptability in a fast-paced, tech-driven environment

Job Summary

  • This role focuses on high-stakes conversations with customers who are about to cancel their subscriptions.
  • Employees will make an average of 20+ targeted outbound calls per day to win back at-risk accounts.
  • The company values a diverse and inclusive culture where employees can bring their unique selves to work.

Matching Summary

Match Score: 85

SiteMinder is seeking a Customer Success Advisor to join their growing team in Taguig, Philippines. This role focuses on customer retention through high-volume outbound calls and requires a strong communication style, resilience, and adaptability in a fast-paced, tech-driven environment.

Skills & Requirements

Must-have

  • Outbound calling experience
  • SaaS or subscription environment knowledge
  • CRM tools proficiency
  • High daily activity targets
  • Pricing and contract negotiation

Nice-to-have

  • Resilience in challenging scenarios
  • Adaptability to shifting priorities
  • Startup pace and energy preference
  • Pattern recognition for churn risks

Key Requirements

  • Experience in Customer Service or Inside Sales
  • Comfort with KPIs and target-driven environments
  • Flexible to work APAC/EMEA shifts

Work Rights

Not specified

Tailored Resume

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