Job Summary

• This role is responsible for ensuring the Service Desk operates as a trusted, professional, and scalable entry point for operational work across multiple clients, combining service management leadership, platform ownership, client onboarding, incident communication, operational reporting, and first-line team leadership.
• Key responsibilities include leading the day-to-day operation and continuous improvement of a client-facing Service Desk, owning and managing the service management platform across Jira Service Management, Confluence, Jira Software, and Refined, and managing user access and governance.
• The company offers a hybrid work model with flexible remote days, competitive benefits including pension and health insurance, and a wide range of social activities, fostering clear opportunities for professional growth and development.

Matching Summary

Skills & Requirements

Key Requirements

• Strong experience in service desk management
• Hands-on experience with Jira Service Management
• Experience running a client-facing support function
• Excellent English communication skills

Work Rights