Senior Vice President- Frfs Customer Service Officer

Federal Reserve Bank of Kansas City

Kansas City, United States
Onsite
Customer service function leadership
24/7 customer production support
Payment operations strategy
Serve as the primary executive of the unified FRFS customer service function for FedNowSM, FedACH®, Fedline, Check Services, and Wholesale

Job Summary

  • Serve as the primary executive of the unified FRFS customer service function for FedNowSM, FedACH®, Fedline, Check Services, and Wholesale.
  • Provide strategic leadership and operational oversight as it relates to 24/7 customer production support, Customer Onboarding, Testing, Profile Maintenance as well as oversight of Payment Operations strategy and support functions.
  • Develop, implement, and execute the Payment Operations vision for FRFS payments operations and champion strategies to maintain and enhance an enterprise staffing and support model.

Matching Summary

Serve as the primary executive of the unified FRFS customer service function for FedNowSM, FedACH®, Fedline, Check Services, and Wholesale.

Skills & Requirements

Must-have

  • Customer service function leadership
  • 24/7 customer production support
  • Payment operations strategy
  • Enterprise staffing and support model
  • Customer-centric culture
  • Collaboration and relationship building

Nice-to-have

  • Leading edge thinking
  • Agile and curious leader
  • Inclusive work environment

Key Requirements

  • Bachelor’s Degree or equivalent work experience
  • 15+ years of progressive leadership experience
  • Operations or technology experience
  • Top Secret clearance required
  • United States citizenship required

Work Rights

Top Secret clearance and US citizenship required

Tailored Resume

Cover Letter